“Premiums go unpaid and nobody notices until the policy lapses.”
JenFlow lists every family behind on payments, sends SMS reminders before premiums are due and warns members before their cover lapses.
Funeral parlour & burial society software · South Africa
Collect every premium. Pay every claim right. See every branch.
JenFlow is funeral parlour management software for South African businesses. Policies, premiums, arrears, claims, cash-ups and staff in one system, so you always know where the money is and every family gets the right answer at the counter.
- R0 to start, secured by PayFast
- Keep your policy numbers
- From R699 a month, no contract
Collected today
R18,240
248active policies
7due today
3to follow up
Thandi M. paid R220Cash · Receipt #4471
Sunrise Funerals
Hi Sipho, your R200 premium for Family Cover is due on 5 Oct. Ref FC-0182. Thank you.
Thank you, I’ll pay on Friday 🙏
- Policies
- Families
- Premiums
- Receipts
- Arrears
- Lapses & renewals
- Claims
- Funeral cases
- SMS reminders
- Cash-ups
- Branches
- Staff PINs
- Plans & add-ons
- Excel imports
Sound familiar?
Running a parlour shouldn’t feel like this.
The same problems come up in almost every funeral business we speak to. JenFlow was built to fix them.
“The cash at the counter never quite adds up.”
Every payment gets a receipt, each branch cashes up daily for a manager to approve, and only a manager can reverse a payment, with the reason on record.
“A family calls about a death and you’re not sure the policy pays out.”
JenFlow checks the waiting period, arrears and who is covered before you approve the claim, so you answer correctly the first time.
“You only know what a branch is doing when you drive there.”
See collections, arrears and claims for every branch, live, from your desk or your phone.
What JenFlow does for you
More premiums in. Less money lost. Claims done right.
Collections
Collect more of what you’re owed.
Every payment is allocated to the right month and receipted. Families who fall behind are listed for follow-up, and SMS reminders do the chasing for you.
- Receipts printed or sent by SMS
- Arrears list across every branch
- Reminders before premiums are due
- Warnings before cover lapses
Control
Keep control of the cash and the records.
Each branch closes the day with a cash-up for a manager to approve. Payments can’t be quietly changed, and every action is recorded against the person who did it.
- Daily cash-ups with manager approval
- Only managers can reverse a payment
- Each staff member has their own login or PIN
- A full history of who did what
Claims
Answer grieving families with confidence.
When a family calls, JenFlow checks the policy for you and keeps the claim, documents and funeral arrangements together until the service is done.
- Waiting periods and arrears checked automatically
- Who is covered, and for what
- Documents stored with the claim
- Funeral case tracked step by step
A day at the parlour
From the first premium to the last cash-up.
This is what an ordinary day looks like when the whole branch works in JenFlow.
- 08:00
Open up knowing exactly what’s waiting
Premiums due today, overdue families and open claims are on one screen for each branch, before the first client walks in.
Good morning, Nomsa
- 7 premiums due todayR1,540
- 3 families to follow upR960
- 2 claims waiting for youReview
Collections this week - 09:15
Take a premium, hand over a receipt
Search by name, ID or policy number. JenFlow pays off the oldest month first and the receipt is ready to print or SMS.
Receipt #4471
- Policy
- FC-0182 · Family Cover
- Paid
- R220 cash
- Covers
- October premium
- Next due
- 5 November
Receipt sent by SMSPaid
- 11:00
Reminders go out without anyone dialling
Upcoming-premium reminders, receipts and lapse warnings are sent as SMS in your parlour’s name, during sensible hours.
SMS sent this morning
32premium reminders18payment receipts4missed-payment warnings54 delivered · 0 failed - 14:30
A family calls about a claim
JenFlow checks the waiting period, arrears and cover for the person who passed away, so you can answer with confidence.
Claim check · FC-0094
- Waiting period served (3 months)
- No arrears on the policy
- Covered: mother, age 74
BenefitFuneral service + R2,000 groceries - 17:00
Close the day with a balanced cash-up
Count the drawer, compare it with the payments recorded and send it for a manager’s approval. Shortfalls show up the same day.
Cash-up · Main branch
- Opening float
- R500
- Payments recorded
- R4,380
- Cash counted
- R4,880
Balanced. Sent to the manager for approval.
Getting started
Up and running without starting over.
Moving from books or spreadsheets takes four steps, and you keep your history.
- 1
Bring your records
Upload your spreadsheet. Families keep their policy numbers and the premium they already pay, and you check everything before it’s saved.
- 2
Set up your plans
Enter your plans the way your brochure describes them: family size, ages, add-ons and waiting periods.
- 3
Add branches and staff
Give managers their own login and counter staff a PIN, each seeing only what their role allows.
- 4
Start collecting
Take payments, print receipts and switch on SMS reminders. A step-by-step guide in the app walks you through it.
Made for the whole team
Everyone sees what they need. Nobody sees what they shouldn’t.
Know where the money is, without being there.
- Collections, arrears and claims for every branch on one screen
- Cash-ups approved daily, with shortfalls flagged the same day
- Plans and prices set once and quoted the same everywhere
- Reports and a full export of your data whenever you need it
Security and privacy
Your members’ information, properly protected.
Access by role
Each person signs in as themselves and sees only what their role allows.
A record of every change
Payments, reversals, claims and settings changes are logged against the person who made them.
Automatic sign-out
Idle sessions end on their own, and you can sign out any other device.
POPIA-aligned
Built for South African privacy law, with member documents stored privately.
Payments through PayFast
Card details are handled by PayFast. JenFlow never stores them.
Your data stays yours
Export all your records to Excel at any time, and for 30 days after you leave.
Pricing
Simple pricing, by the number of policies.
Dependants don’t count separately. Every plan includes every feature, SMS credits and support. Pay annually and save 15%.
Starter
R699/month
For an independent parlour getting its records and collections organised.
- Up to 500 active policies
- 1 branch
- 2 staff
- 500 SMS a month included
Growth
R1,350/month
For a growing team or multi-branch funeral business.
- Up to 1,500 active policies
- Up to 5 branches
- 10 staff
- 1,000 SMS a month included
Scale
R1,800/month
For an established operation managing greater policy volume.
- Up to 3,000 active policies
- Up to 10 branches
- 15 staff
- 1,500 SMS a month included
More than 3,000 policies? Talk to us about a tailored plan · Compare plans in detail
Questions
What owners ask us before they switch.
Something else on your mind? Ask us directly.
Can we bring our existing members across from Excel?
Yes. Upload your spreadsheet and JenFlow matches each family to a plan, keeps their policy number and the premium they already pay, and shows you everything before it is saved. Plans you haven’t set up yet can be finished later.
How long does it take to get started?
A single branch can usually be set up the same day: add your plans, import your spreadsheet and give your staff their PINs. A step-by-step guide in the app shows you what to do next. Larger or more complicated records may take longer, and we help you check them.
Will my staff find it difficult?
JenFlow uses the words your team already uses, and counter staff only see the tasks they need: finding a family, taking a payment and registering a member. Support is available by email and phone, Monday to Friday, 09:00 to 17:00.
Is there a contract?
No long-term contract. Pay monthly, or annually to save 15%. You can cancel renewal online at any time, and the trial costs R0 to start.
Is our members’ information safe?
Everyone signs in as themselves, sees only what their role allows and every important change is recorded. JenFlow is built to support your POPIA obligations; you remain responsible for how your business collects and uses member information.
What happens to our data if we leave?
It remains yours. You can export all your records to Excel at any time, and for 30 days after your subscription ends.
Can we run more than one branch?
Yes. Each branch has its own staff, cash-ups and policy numbers, and owners see every branch together. Growth covers up to 5 branches and Scale up to 10.
See your parlour in JenFlow this week.
Start free for 15 days, or let us walk you through it with your own plans and records.
R0 today. Payment method required; your plan starts after the trial unless you cancel.